At O4U, we aspire to give you the very best shopping experience possible.

If your product is eligible for a return as per the return policy, the product will be happily returned considering the valid justifications. At the time of delivery, you can return whatever you are not happy with but without opening the seal of a product and we will make the necessary adjustments to your order value.

However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

  • We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, O4U will gladly exchange and return product within 24 hours of delivery with an original paper tags and seal.
  • If any quality affiliated concern arises, Ring up or mail us within 24 hours of delivery. You can reach us through option of:
  • For shipment related queries
  • For product related & other queries
  • We’re so sorry! For the damaged caused to the product after delivery will not be consider for exchange/ return.

 O4U shall not be liable in any manner for any goods damaged by reason of any act or omission of customer after the time of delivery or customer’s failure to comply with any specific instructions provided for the use or care of the goods, accompanying the goods in question.

  • We request you to return the product in their original packaging along with their seal, paper tags and packaging.
  • Returns and exchanges requests will be subject to checking and vetting by O4U.
  • We are sorry to say that damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • Once your request has been acquired, the return process will be completed within 7-21 business days.
  • To be very self-assured: No Refund shall be made once goods are sold.
  •  Shipping charges incurred on Free Trials are non refundable.
  • All products once purchased are non-refundable. Principally, an item maybe eligible for return within 7 days from the date of Product Delivery if it effectuate any of the following conditions:
  • Sold in a physically damaged condition.
  • If product is partially missing.
  • Product seal not opened or unused products.
  •  No Refund shall be made once goods are sold.
  •  Shipping charges incurred on Free Trials are non refundable.

Worldwide Copyright © Indus valley cosmeceuticals Pvt. Ltd. (brand owners O4U). All worldwide rights reserved.